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Frequently Asked Questions

FAQ - Insurane
  • How do I make an appointment to begin therapy?
    On the Services page you will see a button to "Schedule Now" once you click that button you will be able to choose which service you would like to schedule and then be able to choose a convenient time based upon my current availability. All of my scheduling and billing is done through a Practice Management service called Simple Practice. Also, at the end of each session I will work with you to schedule your next appointment. If you have any questions you can always reach out to me and we can work to schedule your appointment!
  • Do you provide in person or online services?
    At this time all sessions are conducted online using Zoom.
  • How do I access the therapy online?
    I use Zoom, a web based video conferencing program that is free for you to use. Prior to your appointment you will receive an email with a secure link to my "Waiting Room." You will need to download Zoom on your cell phone/tablet/computer prior to your appointment and access my "Waiting Room" from the link sent to you. Once you are in the "Waiting Room" I will be able to see that you are ready and I can connect with you and begin our session. Don't worry, it is usually quite simple to use!
  • What happens during the first session?
    The initial session is the time for you to start to share your story, talk about your goals and what you would like to see changed. Another important aspect of the first sessions is deciding if we are a good fit. Every therapist has a different approach and personality and it is important that you feel like I can be someone you can trust. We are establishing a relationship that is the foundation for us working together. You will begin to figure out your goals and I will aid you in helping you get there. I also can provide you with a list of referrals for other therapists that may better fit your needs if you feel like you may need something different.
  • How long do appointments last?
    Appointments are 45-50 minutes in length. This is the standard length of a counseling session. If you feel you need longer sessions we can discuss availability and pricing at the time of our consultation or intake appointment.
  • How often will we meet for sessions?
    To begin we will meet once a week. I find it is important to gain some momentum in the beginning by meeting weekly or progress can stall out. However, I am aware that financially this may not be feasible and so we can come up with a timeline that meets your needs and aids you in being successful in therapy. I like to view therapy as something that can be used when its needed and then laid down when things seem to get back on track.
  • What if I cannot afford services?
    Please talk with me during our free consultation to discuss a reduced fee due to financial difficulties. This is available on a limited basis, but I know that this service can be expensive and I want those seeking help to be able to obtain the necessary services.
  • Do you accept insurance?
    At this time I am only able credentialed with Optum insurance, although more insurance companies may be added in the future. However I am considered an out-of-network provider with any insurance company. I collect full payment from you at the time of service. If you have a PPO type plan and want to submit a claim for out-of-network reimbursement, I can give you a receipt or aid in any other way to help facilitate any reimbursement you may be entitled to. Please note an insurance claim means I will need to provide you with a mental health diagnosis, we can discuss more of what this means on our initial session. Below are links to the forms for common PPO providers. Aetna Cigna IBX PPO Out of Network United Healthcare UPMC
  • Can I use my FSA/HSA to pay for therapy?
    Yes, you often are able to use your FSA/HSA account to pay for mental health services which allows the added benefit of using pre-tax money. Check with your FSA/HSA servicer to ensure mental health treatment is an acceptable expense.
  • What is your Cancellation/No Show policy?
    I require 24-hour notice of cancellations or you will need to pay for half of the cost of the scheduled appointment. However, there are emergency situations and being a parent, I am well aware of the unpredictability of children so I ask that you contact me ASAP when you have determined that you will need to cancel so I can be mindful of clients who may be awaiting an appointment that week. In regards to no shows, I will allow for one missed appointment but any subsequent appointments you book and do not attend, you will be charged the full amount for the appointment.
  • Do you prescribe medication?
    No, I am not able to since I am not a medical doctor. Many of my clients find medication to be helpful, but many also progress in therapy without the implementation of medication. If you want to be evaluated for psychiatric medication either contact your primary care physician or call the number on the back of your insurance card for a psychiatrist recommendation. If you are already taking medication I can have you sign a release and coordinate care with them as well.
  • Are there any type of clients that you do not work with?
    Due to state licensing laws, I can only provide therapy and counseling to individuals residing in Pennsylvania. I do not have any stipulations with who I work with as a client, however, there may be challenges that require help outside my area of expertise. If I feel at any point that more intervention is needed, I will work with you to get connected with local resources to better assist you.
  • Do you provide evaluations for short/long-term disability or other employment requirements?
    I will NOT provide any evaluations regarding disability or fitness for work during the first 3 months of therapy. After 3 months we can discuss progress and I will determine if I have obtained adequate information to complete the necessary paperwork.
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